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It’s Not Technology, It’s Magic. We Are Increasingly in a Magical Realm. Are Your Customers?

“Any sufficiently advanced technology is indistinguishable from magic.” – Arthur C. Clarke. Are your customers experiencing magic or drudgery? Alexa, please dim the house lights and lock the doors. Google, what is the capital of Madagascar? Swipe right to like, swipe...

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About Me

My passion is helping companies benefit from the disruption caused by new information technologies (IT). I’ve found that too often organizations facing these challenges focus heavily on the technology, while the broader implications to business functions, markets, competitive position, processes and people are often overlooked or minimized.

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